Account and Email subscription
Q: Is creating an account required when shopping from this website?
A: It is not required but it would help us assist you if there are some concerns or problems regarding your orders.
Q: I subscribed thru email but I can't login to my account using the subscribed email
A: Wait for account activation email from GFM US and choose 'Activate Account' button to allow you to create your password for your email account. You will be able to view/update addresses and account information. Be sure to update your shipping address to allow the system to provide you shipping options during checkout. You may also use the Log in button and update your other account information or use the Sign Up button to create your own account.
Security and Safety
Q: Is your website safe?
A: We use the best e-commerce service in the industry and guarantee 100% secure payment processing.
Q: What is Secure Payment Processing?
A: It means that your credit card number and personal information are protected. The website checkout system is on a 128-bit encryption Secure Server and guaranteed safe. All information exchanged is encrypted and cannot be read by anyone other than authorized personnel. One way to tell that the pages are secure is to note the added "s" in the web address in the URL bar as in https:// instead of http://. You will also see a padlock symbol or key in the bottom bar of your browser like the one shown below:
Q: How can I place an order?
A: At our store, ordering is simple, browse thru the items categories, find the items you want, add it to the cart, review and proceed to checkout.
Q: I have a hard time placing orders. What will I do?
A: Email us at firstname.lastname@example.org and we will respond to your inquiries and help you manually create your orders if needed.
A: Use the blue messenger app button "Message Us" at the bottom right of your web page during our store hours.
Q: I am an international customer but why can't I place any order?
A: Our store shipping settings are not yet enabled to ship to your country for now. We can still accommodate your order manually if you choose to. Send us an email at email@example.com for inquiries.
Q: How can I make the payment?
A: There are different ways you can choose to pay at our website.
You may use either of the following: PayPal, AMEX, Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, Elo, JCB, Discover and Venmo
Location and Information
Q: How can I contact you?
A: The best way to contact us is via email at firstname.lastname@example.org or using the blue messenger app button at the bottom right of our website page to message us during our store hours.
Q: Where can I find your newest items?
A: You can find our latest fashion pieces here: New Arrivals page.
Q: How fast can I get my order?
A: Different shipping method will cause different delivery time, but you can find more information in the Shipping Policy page. The international order processing time is not included in the shipping time and may take additional 2 - 7 business days to complete.
Q: For items marked FREE international shipping to designated countries, why would it take 2 - 4 weeks to complete?
A: Most of those items will come from other international warehouses and in order to give FREE shipping to our customers in designated countries, we avail of the most affordable shipping cost, one that will take 2 - 4 weeks to complete.
Q: What do you use for shipping?
A: We use USPS and UPS ground for domestic shipping. You may choose One-Day and or Two-Day Priority Mail or Parcel Select Ground. The shipping cost will be added to final invoice. We use the US Postal Service for international shipping coming from US Warehouse.
Q: Do you ship internationally?
A: We welcome international orders. We use USPS for all international shipments coming from U.S. warehouse, unless the customer prefers another shipping method like UPS. For items marked FREE shipping for these countries, our international warehouse decides which method or agency to ship internationally.
Please click on the following link to check USPS estimate of shipping cost.
Q: Why is my order divided into two orders or more?
A: We send out the items as soon as they are available. The remaining items may be dispatched from different international warehouses so they may arrive at different times.
Q: How do I track my shipment?
A: We always provide tracking number by email once the items are fulfilled or out for shipment. Shipment from international warehouse will send the tracking number directly to your email account.
- USPS tracking - US Postal Service
- UPS tracking - UPS shipments tracking
- DHL tracking - DHL shipment tracking
- Any other tracking - International tracking
A: If you are not satisfied with your purchase and want to return them back please email us at email@example.com . But you need to pay for the return shipping fee. Learn more about our return and refund policy
Shipping Cost Calculation
Q: How much does shipping cost?
A: Shipping cost is calculated based on the weight of the merchandise once it is packaged and the zip code to which it will be sent. Note that the calculation is based on shipments leaving from northern California.
Q: How will I avail of free shipping if I am from U.S.?
A: Free shipping for NET order of $50 (minus coupons and promotions) and up are only available for U.S. locations.
A. Choose items marked FREE shipping to these countries and all your items, regardless of the total order amount, ships free from 2 - 4 weeks.
Q: What countries are included for FREE International Shipping?
A: Some items are marked FREE shipping to these countries. More countries will be added in the future.
Q: How will I avail free shipping if I am an international customer?
A: If you belong to one of these countries, Choose ONLY items that are marked FREE shipping to these countries.
Q: At the checkout, why do I pay shipping cost when my initial total orders are $50 and up?
A: If you are a U.S. customer, your total gross orders are $50 and up but your NET purchase (minus coupons and promotions) may be less than $50.
A: If you are an international customer, FREE shipping cost for NET orders of $50 and up are available for U.S. customers only. We will consider giving this free shipping privileges for international customers in the future.
Q: Why do I pay shipping cost when some of my items are marked FREE shipping?
A: If you are a U.S. customer, your total NET purchase (minus coupons and promotions) may be less than $50.
A: If you are an international customer, you may not belong to designated countries where FREE international shipping is given.
A: If you are from these countries, some items in your cart are not eligible for FREE international shipping and you are paying the shipping cost for that particular item only. All items marked for FREE international shipping do not add any amount to the shipping cost.